Privacy Policy

Effective Date: October 17, 2026

DPC Soft Solutions LLC (“DPC Soft Solutions,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains what information we may collect when you visit our website, contact us, complete an onboarding questionnaire, or use our website management and related services, as well as how we use and protect that information.

Information We Collect

We may collect information that you voluntarily provide to us, including:

Your name
Business name
Email address
Contact information
Website address or domain name
Information submitted through contact forms or onboarding questionnaires
Information about your website, hosting environment, ecommerce platform, or technical setup
WordPress, hosting, domain, DNS, or other account access information that you provide so we can perform requested services
Communications you send to us regarding support, website changes, billing, or other service-related matters

If you hire us to manage a website, we may also have access to information stored within your website or connected services as necessary to perform our work.

For example, while supporting a WooCommerce or Shopify website, we may incidentally encounter customer, order, or account information contained within that website. We use such information only as necessary to provide services to our client.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser and device information
Pages visited
Date and time of requests
Referring pages or websites
Server and security logs
Information used to identify suspicious or malicious activity

We may use cookies and similar technologies for website functionality, security, performance, and analytics.

How We Use Information

We may use the information we collect to:

Respond to questions and inquiries
Review onboarding requests
Provide website management, maintenance, hosting, security, and technical support
Manage WordPress, WooCommerce, Shopify, hosting, domain, DNS, and related website services
Perform requested website changes
Communicate with clients about their services
Troubleshoot technical issues
Monitor website and server security
Improve our website and services
Process payments and maintain business records
Prevent fraud, abuse, or unauthorized activity
Comply with legal obligations

We only request access to accounts or systems when reasonably necessary to provide the services requested by a client.

Website and Account Credentials

Clients may provide us with login credentials or administrative access to websites, hosting accounts, domain providers, DNS services, ecommerce platforms, or other systems.

We use this access solely for legitimate business purposes related to the services we have been asked to perform.

Clients should avoid sending passwords through unsecured communication methods whenever a more secure method is available.

We take reasonable measures to limit access to credentials and other sensitive technical information to individuals who need that access to perform services.

Information We Process for Clients

When DPC Soft Solutions manages or maintains a client’s website, we may process information belonging to that client’s customers, website visitors, employees, or other users.

In these situations, DPC Soft Solutions processes that information on behalf of the client and only as reasonably necessary to provide website management, maintenance, hosting, troubleshooting, security, or related services.

The client remains responsible for determining what information its website collects and for maintaining its own privacy notices and legal compliance obligations.

How We Share Information

We do not sell or rent your personal information.

We may share information with third-party service providers when reasonably necessary to operate our business or provide services. These providers may include:

Website and server hosting providers
Domain and DNS providers
Content delivery and website security providers
Email providers
Payment processors
Website platforms and software providers
Monitoring, backup, and security services
Professional advisers or contractors when necessary

We may also disclose information when required by law, legal process, or government request, or when reasonably necessary to protect our rights, customers, systems, or others from fraud, abuse, security threats, or unlawful activity.

Payment Information

If you purchase services from DPC Soft Solutions, payments may be processed by a third-party payment processor.

We do not intend to directly store complete credit or debit card information on our website. Payment processors may collect and process payment information according to their own privacy policies and security practices.

Cookies and Similar Technologies

Our website may use cookies or similar technologies to:

Keep the website functioning properly
Improve security
Remember certain preferences
Understand website traffic and performance
Detect suspicious or abusive activity

You can usually control or delete cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Data Security

We use reasonable administrative and technical safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

These safeguards may include encrypted website connections, access controls, server security measures, software updates, monitoring, firewalls, authentication controls, and backups.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary to provide services, maintain business and financial records, resolve disputes, meet legal obligations, protect our systems, or fulfill other legitimate business purposes.

Technical logs and backups may remain for a limited period after information has otherwise been removed from active systems.

Client access credentials may be retained while they are necessary to provide ongoing services and may be removed when access is no longer required.

Your Privacy Choices and Rights

Depending on where you live, you may have rights regarding your personal information, which may include the right to:

Request access to personal information we maintain about you
Request correction of inaccurate information
Request deletion of certain information
Request information about how your information is used or disclosed
Withdraw consent where processing is based on consent

To make a privacy-related request, contact us through the contact information or contact form available on our website.

We may need to verify your identity before completing certain requests.

Third-Party Websites and Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy, security, content, or practices of websites or services operated by third parties. We encourage you to review their privacy policies before providing personal information.

Children’s Privacy

Our website and services are intended for businesses and adults and are not directed toward children under 13.

We do not knowingly collect personal information from children under 13 through our website. If we learn that such information has been collected, we will take reasonable steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time as our services, technology, or legal obligations change.

When we make changes, we will update the effective date shown at the top of this policy. Material changes may also be communicated through our website or other appropriate means.

Contact Us

If you have questions about this Privacy Policy, how your information is handled, or would like to make a privacy-related request, please contact DPC Soft Solutions through the contact information available at:

dpcsoftsolutions.com